This policy bridges a gap that has been
identified between the HAT Policy and the Tell Us Policy as a
result of officers and elected members facing more challenging
behaviour from customers when delivering services on behalf of the
Council.
Decision type: Key
Reason Key: Substantially / significantly effects 2 or more wards;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 15/11/2017
Decision due: 14 Dec 2017 by Cabinet
Lead member: Portfolio Holder for Assets and Finance
Lead director: Director, Transformation & Corporate Performance
Contact: Tracey Tudor, Head of Customer Services Email: tracey-tudor@tamworth.gov.uk.
Consultation process
Sought best practice from other authorities
and the Local Government Ombudsman.
Discussed with Heads of Service and
CMT.
Consultees
Officers.