The Tell Us Policy has been the Councils main
feedback mechanism used by customers. This policy has been updated
in line with best practice.
Decision type: Key
Reason Key: Substantially / significantly effects 2 or more wards;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 15/11/2017
Decision due: 14 Dec 2017 by Cabinet
Lead member: Portfolio Holder for Assets and Finance
Lead director: Director, Transformation & Corporate Performance
Contact: Tracey Tudor, Head of Customer Services Email: tracey-tudor@tamworth.gov.uk.
Consultation process
Discussions with Heads of Service, Directors,
former Chief Executive, sought best practice from the LGO, attended
the tenants participation group meeting.
Consultees
Local Government Ombudsman - best
practice.
Tenants Panel.
Heads of Service
Other Local authorities
CMT