Issue - decisions

Report of the Portfolio Holder for Housing, Homelessness and Planning, to

set out the detail for the Councils Annual Report for council housing tenants’ 2023/24 and to agree the headline improvement action plan for the tenant satisfaction measure survey undertaken in 2023/24.

The report also sets out the arrangements for undertaking the annual tenants’ satisfaction measure survey 2024/25 as per the Regulatory requirements, including the use of grant funding from MHCLG for this purpose and

provide update on the tenants’ conference on 16th September 2024, and the forthcoming consultation roadshow on the draft `tenant involvement and consultation strategy 2025-30`.

It also sets out the details for the `Getting to Know You` survey being launch during the winter of 2024 to understand the diverse needs of our tenants which will be used to shape and improve housing services.

RESOLVED:

that Cabinet:

1.

Approved the draft `Council Housing Tenants’ Annual Report 2023/24` for circulation to all Council’s tenants via the Council’s website, to support effective scrutiny by tenants of their landlord’s performance. Appendix A.

2.

Delegated authority to the Portfolio Holder for Social Housing, Homelessness & Planning and the Executive Director of Communities to make the final amendments to the draft Council Housing Tenants’ Annual Report 2023/24, prior to digital circulation to Council tenants

3.

Approved the headline improvement action plan for the Tenants Satisfaction Measure Survey undertaken in 2023/24. Appendix B.

4.

Approved the commissioning of an independent research company to undertake a census annual tenants’ satisfaction measure survey for 2024/25, as per the Regulator of Social Housing’s requirements. Noting the grant funding set out in the report.

5.

Endorsed the arrangements for the tenants’ conference 2024 highlights video and the consultation roadshow timetable (Appendix C) following the tenants conference, designed to put tenants at the heart of housing services.

6.

Delegated final arrangements to the Portfolio Holder for Housing, Homelessness and Planning and the Executive Director of Communities for the `Getting to Know You` survey to be undertaken during the winter of 2024.

(Moved by Councillor B Clarke & seconded by Councillor N Arkney)