Report of the Leader of the Council sought approval for the revised comments, compliments and complaints policy and to publish the required elements of the Housing Ombudsman statutory complaints handling code.
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Resolved |
that Cabinet: |
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1. |
Approved the Annual Complaints Performance and Service Improvement Report 2023- 2024 for submission to the housing ombudsman. |
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2. |
Approved the updated Comments, Compliments and Complaints Policy for publication and implementation. |
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(Moved by Councillor B Clarke and seconded by Councillor S Daniels) |
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The Chair thanked Officers for their work on the report