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Agenda item

Tamworth Borough Council Front Desk Service

(Report of the Leader of the Council, Finance and Governance)

 

Minutes:

The report of the Leader of the Council to provide an overview of current service provision and outlines several options for future consideration of the council’s customer service offer for Tamworth residents.  The report also provided an update on work completed to date as well as an update regarding disposal and future utilisation of Marmion House.

 

Recommendations 

That Council

 

1.

Agreed that Officers explore options for a town centre location and delivery model to provide long term face to face customer services for Tamworth Borough Council, supporting the strategy to dispose of Marmion House. 

 

2.

Agreed that face to face customer services will continue to be provided through Tamworth Information Centre at the Assembly Rooms whilst options for the future location and delivery model are identified and evaluated; and

 

3.

Agreed that Front desk services at Marmion House will remain closed.

 

 

(Moved by Councillor T Jay and seconded by Councillor A Cooper)

 

Councillor R Kingstone moved the following amendment.

 

Agree the three recommendations in the report but add in a fourth recommendation:

 

That a fully costed proposal is presented to this Council at the first meeting in the autumn for this council to consider and agree a way forward to be implemented in financial year 2025/26

 

(Moved by Councillor R Kingstone and seconded by Councillor J Wadrup)

 

The amended motion was then withdrawn

 

Councillor D Cook moved the following motion

 

To amend recommendation 1 to read

 

Agreed that Council commits Officers to explore options for a town centre location and delivery model to provide long term face to face customer services for Tamworth Borough Council, supporting the strategy to dispose of Marmion House. 

 

(Moved by D Cook and seconded by Councillor R Kingstone)

 

Councillor R Kingstone moved the following motion

 

Under rule 4.14.10 (d) that the question now be put

 

(Moved by Councillor R Kingstone and seconded by Councillor D Cook)

 

A vote took place 10 votes for and 14 against.  The motion was not carried. 

 

Following a remark by Councillor M Summers stating that some Councillors had lied to the public about there being no front desk, Councillor Kingstone asked that the Councillor withdraw the word lie from his statement.  Councillor Summers changed his statement and withdrew the word lied and changed to mislead the public.

 

Resolved

That Council

 

1.

Commits officers to explore options for a town centre location and delivery model to provide long term face to face customer services for Tamworth Borough Council, supporting the strategy to dispose of Marmion House. 

 

2.

Agreed  that  Face to face customer services will continue to be provided through Tamworth Information Centre at the Assembly Rooms whilst options for the future location and delivery model are identified and evaluated; and

 

3.

Agreed that Front desk services at Marmion House will remain closed

 

 

(Moved by Councillor D Cook and seconded by Councillor R Kingstone)

 

Supporting documents: