Agenda and minutes

There were no apologies for absence

The minutes of the meeting held on 30^th November 2021 were approved as a correct record

(Moved by Councillor D Maycock and seconded by Councillor J Harper) 

There were no declarations of interest.  

(To receive a further update from the Midlands Partnership Foundation Trust and Officers of the Council)

The Chair welcomed the guests who were attending this meeting from Midlands Partnership Foundation Trust (MPFT) as requested by the Committee; Upkar Jheeta, Head of Primary Care Development also officers from Tamworth Borough Council Jo Sands, Assistant Director Partnerships and Linda Ram, Public Relations Manager.

Upkar updated on progress that has been made since the last update on 23rd September 2021.  Co-produced a model with service users which looks at a whole spectrum of need.  It is known from previous experiences that people fall in between the gaps of provision so the model that has been created as overlapping that prevents that gap in provision.

A series of Tender opportunities have now been launched for local organisations to bid for, around helping to support individuals to navigate through health services and also to help with some of the gaps in commissioning. Services out for tender:

•           Housing in partnership with Tamworth Borough Council and local

           housing providers

•           Also out for tender Financial Wellbeing, helping individuals to maximise

           benefits and help to reduce debt

•           Life style service specifically for people suffering with severe mental

           health issues for a bespoke service for individual needs

•           Future Focus – to look at local communities providing re-integration back

           into communities after clinical intervention giving local support. Hoping

           to have local service providers in place by April 2022.  

Communications

Working with TBC to look at opportunities to create awareness around the transformation.  At the   last meeting innovations that are in place were discussed including, a  Communications Officer to focus on how you make people aware of the transformation and make people aware of some of the work that is ongoing. 

MPFT is also working in collaboration with Tamworth Borough Council, prompting events on social media platforms initially and developing further in terms of collaboration about join marketing opportunities.  Also discussed communication with any other stakeholders throughout Tamworth Borough Council partnerships and as a Council we will support MPFT to get the message out.  

Now moved to a neighbourhood team that covers Tamworth, Lichfield and Burntwood and looking to enhance the team through additional voluntary sector services and it has been progressed to having a local presence. 

The Committee sought clarification on the following:

To receive an update on Reset & Recovery including on the SMART Working, Third Sector & Vulnerability and Customer Service Offer Workstreams.

The Chair welcomed the Assistant Director, Neighbourhoods who gave an overview of the Recovery & Reset Programme to date. The work streams for the Health & Wellbeing Committee to discuss are:

Smart working

Customer Offer

Third Sector and Vulnerability Strategy

Assistant Director – People provided an update on the customer offer project there are four key work streams. 

·         Service Delivery

·         Digital transformation - how we can deliver our services whilst ensuring our most vulnerable customers are supported. 

·         The environment where the service is delivered from

·         Consultation and engagement strand with residents, staff, partners and elected members

The principle around the offer is that it is a portable service. The service can be delivered at any suitable venue.  Committed to 5 days a week in the Town Centre with drop in service without appointment, to ensure vulnerable customers are retaining the face to face service. 

The community engagement purpose is to get some generic feedback regarding Customer services pre, during and post pandemic and testing data that has been collated. Also getting feedback on an updated complaints policy. 

A co-located back office with a town centre reception is the most efficient option. 

Focusing on digital acceleration.  Committed to working with the community to enable them to get better with digital interaction.  Constantly reviewing services.

At the moment there is a face to face customer offer at the Assembly Rooms customer sign posting service.  Signage as been improved following feedback from members for the services that are being providing.  Also working with the CIC Together who can sign post customers.   Aware there is a risk with using the commercial operation of the Assembly Rooms and the complex needs of some vulnerable customers, continuing to collect data and monitor the impact on the Assembly rooms.  

The Offer 2022-2023 will be presented to Cabinet on 7^th April and the longer term options will be developed in line with the Cabinet decision around the building utilization.       

Working closely with agencies who are dealing with vulnerable residents and those and the organisations are assisting with the trial of the community engagement.

Committee sought clarity on the following

What is the current arrangement that is in place if people have sensitive business to discuss at the Assembly Rooms?  It is a sign posting service depending on the nature of the enquiry.  Vulnerable customers do have appointments to discuss sensitive queries.

Requested a breakdown of the types of queries that are presented. Council tax queries completing housing forms but has been very limited.  This is a short term service that is running to April.

Head of Customer Experience meets with CIC every week to get an update on the types of enquiries that are being received and advises where these queries can be sign posted.

Smart Working   

Assistant Director – People provided an update on the smart working stream.

The recommendation taken to full Council in August was that the Council would adopt the principles of smart working recognising it was an enabler to decommissioning Marmion House and deliver  ...  view the full minutes text for item 56.

(To receive a verbal update from the Assistant Director, Operational Services and Leisure)

Update from Sarah Mcgrandle Assistant Director – Operations & Leisure

Leisure Services Tender – after failing to receive any returns the 8 companies who had expressed an interest were contacted and the project implementation document documentation and the project plan was updated and went back out to tender and are currently in negations with one company this includes Plain Pitches Assessment the Open Spaces Assessment and the Indoor and Outdoor Sports Pitches feasibility

Queens Platinum Jubilee Celebrations

Proposed plan of Celebrations

·         Beacon Lighting Event

·         Platinum Path – Celebrating the 8 decades of the reign of Queen Elizabeth

·         Street parties, big Lunch in the Castle Grounds.

Tamworth in Bloom is back and the floral displays will be supporting the Queens Jubilee and the Commonwealth Games. 

Amington Community Woodland

A large piece of open space to be built into the nature park, part of the planned proposals when the Golf course was sold.  Funded with Section 106 funding and agreed at Cabinet in February 2019 but was held up due to the pandemic. A report went back to Cabinet in January to refresh the timeline and funding.  A name change has been proposed and accepted, it will now be called Amington Nature Park.

It was confirmed that funding for maintenance will be provided by the 106 agreement for the first 10 years.  

Motions without notice rule 4.13

Interruption of the meeting rule 4.9.1

RESOLVED  That; 

 The meeting will continue till 9pm

(Moved by Councillor R Claymore and seconded by Councillor D Maycock)

Chair updated on attending an online course with the LGA on Effective Scrutiny.  If anyone would like any other information contact the Chair or Vice Chair who will forward slides and information that was extremely useful. 

An email has been forwarded to members regarding Health & Wellbeing Board Strategy Consultation, the Chair will forward further details. 

(Update on responses to recommendations from the Health & Wellbeing Scrutiny Committee to Cabinet)

The following Recommendation was delivered to Cabinet on 16^th December

that the Committee recommend to Cabinet that Cabinet’s attention be drawn to mental health service delivery in Tamworth and request that Cabinet make it a priority for their time and concern.

(Moved by Councillor Dr S Peaple and seconded by Councillor P Brindley)

Cabinet agreed to hold the recommendation in abeyance following feedback of Staffordshire County Council’s position in terms of Health in Every Policy discussion and invite the Committee back to a later Cabinet for a further discussion

(Discussion item)

None

(To receive the Digest from Staffordshire County Council’s Health and Care Overview and Scrutiny Committee and an update from County Councillor T Jay)

Written update was attached to the agenda which provides an overview of the two Staffs County meetings attended by Cllr D Maycock 29^th November and 13^th December

Chair to email the date for the Wider Determinants of Health session to be held at County

Chair of Staffordshire County Council Health & Care Overview Scrutiny Committee stated he would help with the communications between the practices involved with the CCG and Cllr D Maycock is still waiting for a response

The Committee requested that the Chair speaks to the County Councillor for Health around attendance at the Health & Wellbeing Committee. 

Please see the link to the Forward Plan:

http://democracy.tamworth.gov.uk/mgListPlans.aspx?RPId=120&RD=0&bcr=1

No additional items were identified from the Forward Plan at this time

To consider items for 2021/22 Health & Wellbeing Scrutiny Committee Work Plan

Committee considered the Work Plan Added an update on the Reset & Recovery work streams for the 29^th March meeting

To consider excluding the Press and Public from the meeting by passing the following resolution:-

“That in accordance with the provisions of the Local Authorities (Executive Arrangements) (Meeting and Access to Information) (England) Regulations 2012, and Section 100A(4) of the Local Government Act 1972, the press and public be excluded from the meeting during the consideration of the following business on the grounds that it involves the likely disclosure of exempt information as defined in paragraph 3 of Part 1 of Schedule 12A to the Act and the public interest in withholding the information outweighs the public  interest in disclosing the information to the public”

At the time this agenda is published no representations have been received that this part of the meeting should be open to the public.

(Report of the Assistant Director, Assets)

RESOLVED that the recommendations within the Report be approved.

(Moved by Councillor R Claymore and seconded by Councillor Dr. S Peaple)