Agenda and minutes
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Contact: Democratic Services 01827 709264
Media
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Apologies for Absence Minutes: There were no apologies for absence |
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Minutes of The Previous Meeting To approve the minutes of the meeting held on the 17th August 2023. Minutes: The minutes of the meeting held on 17th August 2023 were approved and signed as a correct record.
(Moved by Councillor T Jay and seconded by Councillor P Thompson) |
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Declarations of Interest To receive any declarations of Members’ interests (pecuniary and non-pecuniary) in any matters which are to be considered at this meeting.
When Members are declaring a pecuniary or non-pecuniary interest in respect of which they have dispensation, they should specify the nature of such interest. Members should leave the room if they have a pecuniary or non-pecuniary interest in respect of which they do not have a dispensation. Minutes: There were no Declarations of Interest. |
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To answer questions from members of the public pursuant to Executive Procedure Rule No. 13 Minutes: QUESTIONS FROM MEMBERS OF THE PUBLIC NO. 1 Under Schedule 4, 13, Huw Loxton will ask the Portfolio Holder for Operations & Finance, Councillor Thomas Jay the following question:-
As there seems to be some conflicting information including on your own signage at Marmion House, could you please confirm the opening hours for face to face help with regards council matters at Tamworth Information Centre?
Answer
Thank you for your question Mr Loxton, the council remains committed to providing face to face services to our residents and I can confirm that face to face customer service support is available at the Tamworth Information Centre Monday to Saturday between 10am and 4pm. Thank you for bringing this to our attention, the team have removed a smaller poster which incorrectly stated Monday to Friday 10am to 4pm.
Supplementary
During a recent meeting where this was discussed it was stated that 150 people used the face to face service when it wasn’t well communicated. Over the time and now there are better communications is the service now receiving more use.
Answer
Thank you for your question. We can confirm that the demand for face-to-face customer service stands at 260 instances of support being provided between January and the end of September 2023. The 150 queries you asked about referred to generic Marmion House queries as detailed in the table below. The table also shows all other face to face interactions by department to provide greater detail.
Jan to Sept 2023
There has not been a significant increase in demand despite increased communications and promotion of our pop-up events. Demand remains low and relatively unchanged at an average of 6 face to face enquiries per week.
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Matters Referred to the Cabinet in Accordance with the Overview and Scrutiny Procedure Rules Minutes: None |
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Staffordshire Sustainability Board Update (Report of the Leader of the Council) Additional documents: Minutes: Report of the Leader of the Council to adopt the draft Staffordshire Adaptation Strategy which has been developed in conjunction with the Staffordshire Sustainability Board.
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Neighbourhood Impact Service - Corporate Anti Social Behaviour (Report of the Portfolio Holder for Environmental Health and Community Partnerships) Additional documents:
Minutes: Report of the Portfolio Holder for Environmental Health and Community Partnerships to update on the government’s new Anti-Social Behaviour Action Plan, Anti-Social Behaviour Principles launched earlier this year; to set out the proposed Service Offer and 3-year Improvement Action Plan around the new Corporate Anti-Social Behaviour Service known as the Neighbourhood Impact Team and to share the achievements of the Council’s shared CCTV service with West Midlands Combined authority, specifically related to achievements, performance, intelligence capturing and compliance
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Council Housing Decant Policy 2023-2026 (Portfolio Holder for Housing and Planning) Additional documents:
Minutes: Report of the Portfolio Holder for Housing and Planning to update the Council’s Decant policy which is part of wider commitments to ensure all housing related policies are compliant with relevant legislation and regulations specifically the Social Housing (Regulation) Act 2023.
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