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Issue - meetings
Comments, Compliments and Complaints
Meeting: 29/08/2024 - Cabinet (Item 34)
34 Comments, Compliments and Complaints 
PDF 69 KB
(Report of the Leader of the Council)
Additional documents:
- Appendix A - Annual Complaints Performance and Service Improvement Report 202324, item 34
PDF 162 KB
- Appendix A1 - Self Assessment Form 2024, item 34
PDF 266 KB
- Appendix A2 - Development Areas, item 34
PDF 120 KB
- Appendix B - Comments, Compliments and Complaints Policy, item 34
PDF 337 KB
- Appendix B1 - Community Impact Assessment, item 34
PDF 159 KB
Minutes:
Report of the Leader of the Council sought approval for the revised comments, compliments and complaints policy and to publish the required elements of the Housing Ombudsman statutory complaints handling code.
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Resolved |
that Cabinet: |
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1. |
Approved the Annual Complaints Performance and Service Improvement Report 2023- 2024 for submission to the housing ombudsman. |
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2. |
Approved the updated Comments, Compliments and Complaints Policy for publication and implementation. |
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(Moved by Councillor B Clarke and seconded by Councillor S Daniels) |
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The Chair thanked Officers for their work on the report
