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Recovery & Reset Programme - Exit Strategy

Meeting: 06/04/2023 - Cabinet (Item 139)

Recovery & Reset Programme - Exit Strategy

(Report of the Leader of the Council)

Additional documents:

  • Restricted enclosure 2
  • Restricted enclosure 3


Report of the Leader of the Council to provide an overview of the Recovery and Reset programme’s achievements against its original aims, reflecting on the narrative of change due to several external factors impacting the programme, such as the Pandemic itself, dynamic and changing citizen expectations, the Government’s Levelling Up agenda, and the Councils continued need to deliver high quality responsive and accountable core and statutory services.


To celebrate the success of the programme, specifically the associated £6.9m in efficiencies attributable to Recovery and Reset and its wider reach, as confirmed in the Council’s Medium Term Financial Strategy report of 28th February 2023


And also to reflect on the delivery of Recovery and Reset as a blueprint for programme infrastructure going forward, with internal learning supported by views of both internal and external auditors, with substantial assurance and recognised good practice in terms of its governance and oversight.



That Cabinet



Endorse the formal closure of the programme and associated governance arrangements through Scrutiny Committees; further noting the internal learning, external assurances, and governance of the programme have provided a framework for project and programme infrastructure for corporate projects going forward;



Recognise the achievements associated with the Recovery and Reset programme, specifically:


  1. Customer Service – Reception Facilities at the Assembly rooms operating 6-days a week with an acceleration of digital platforms allowing citizen contact and 24hr electronic access.


b.   Supporting Vulnerable People – assessed pandemic impacts leading to a range of community outreach services; officer surgeries and increases in home visits.


  1. Financial Efficiencies & Re-purposing of budgets - £6.9m in efficiencies built into the Council’s MTFS as of February 2023.


  1. SMART workforce that identifies site, hybrid and home working to ensure responsiveness and accountability to citizens supported by a suite of policies to reflect new ways of working;


  1. Service Re-design approach providing cultural transformation across key services such as treasury management, revenues and benefits shared head of service and transition from Community Wardens to a Neighbourhood Impact service.



  1. Making better use of our Physical Assets – De-commissioning Marmion House for re-development & Investment in our Town Hall as the Councils municipal headquarters; with a staged move to the ground floor of Marmion House pending its closure.


  1. Organisational Effectiveness – Transformation and Culture Change through co-ordinated Programme activity based on shared and collaborative aims.



Acknowledged the final project highlight reports, and programme dashboard which outline which activities and risks are to be carried over into legacy projects as the Programme ends and projects transition back to Business as Usual.



(Moved by Councillor R Pritchard and seconded by Councillor M Bailey)