Issue - meetings
Local Government and Social Care Ombudsman Annual Review 19/20
Meeting: 29/10/2020 - Audit and Governance Committee (Item 60)
60 Local Government and Social Care Ombudsman Annual Review 19/20 
PDF 137 KB
(Report of the Assistant Director, People)
Additional documents:
- Appendix 1 Annual Review Letter 2020, item 60
PDF 137 KB
- Appendix 2 Complaints Received and Decided 2019/20, item 60
PDF 428 KB
- Appendix 3 Guidance on Effective Complaint Handling, item 60
PDF 1 MB
Minutes:
The Assistant Director, People summarised the report which detailed the contents of the Local Government and Social Care Ombudsman’s Annual Review Letter and summary of complaints, enquiries and decisions made for the year ended 31st March 2020. Following questions, the Chair requested that future reports contained more detail on upheld complaints and what measures the Council was taking to address any underlying issues that had led to those complaints.
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RESOLVED |
That the Committee;
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Endorsed the Annual Review Letter and summary of complaints, enquiries and decisions made as attached at Appendix 1.
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(Moved by Councillor M Summers and seconded by Councillor C Cooke)
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