Issue - meetings
Customer Service Staffing Establishment
Meeting: 12/11/2019 - Appointments and Staffing Committee (Item 12)
12 Customer Service Staffing Establishment 
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(Report of the Assistant Director, People)
Minutes:
The Assistant Director People sought approval from Members to make additions to the establishment to support the relocation and enhanced service offer of the Tourist Information Centre and supports the creation and development of an In House Call Handling service for the Repairs and Investment Contract.
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RESOLVED |
That the Committee approved:
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1) the permanent addition of the following posts to the Council’s Customer Service staffing establishment: · 1 x FTE Senior Customer Service Officer · 1 x FTE Customer Service Officer
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2) Uplift 1 x FTE current Customer Service Officer to create a 1 x FTE Senior Customer Service Officer.
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(Moved by Councillor R Pritchard and seconded by Councillor M Cook)
