Issue - meetings
Revised Tell Us Policy
Meeting: 14/12/2017 - Cabinet (Item 89)
89 Revised Tell Us Policy 
PDF 131 KB
(Report of the Portfolio Holder for Assets and Finance)
Additional documents:
- Appendix 1 Revised Tell Us Policy
- Appendix 2 Revised Tell Us Policy CIA, item 89
PDF 391 KB
Minutes:
The Report of the Portfolio Holder for Assets and Finance to update Cabinet of the changes to the existing Tell Us Policy. The introduction of these changes will:
· Seek to remove one stage of the complaints process - Tell Us Policy (stage 3)
· Put the ownership of more serious case/complaint reviews (current stage 3 complaints) back to the appropriate Heads of Service and service areas.
· Ensure that member’s complaints follow the same recording process as all other complaints.
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RESOLVED: |
That Cabinet endorsed the changes to the Tell Us Policy.
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(Moved by Councillor R Pritchard and seconded by Councillor D Cook) |
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