Decision details
Comments, Compliments and Complaints
Decision Maker: Cabinet
Decision status: For Determination
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
Report to seek approval for the updated
comments, compliments and complaints policy and to publish the
required elements of the Housing Ombudsman statutory complaints
handling code.
Decisions:
Report of the Leader of the Council sought approval for the revised comments, compliments and complaints policy and to publish the required elements of the Housing Ombudsman statutory complaints handling code.
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Resolved |
that Cabinet: |
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1. |
Approved the Annual Complaints Performance and Service Improvement Report 2023- 2024 for submission to the housing ombudsman. |
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2. |
Approved the updated Comments, Compliments and Complaints Policy for publication and implementation. |
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(Moved by Councillor B Clarke and seconded by Councillor S Daniels) |
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The Chair thanked Officers for their work on the report
Report author: Zoe Wolicki
Publication date: 30/08/2024
Date of decision: 29/08/2024
Decided at meeting: 29/08/2024 - Cabinet
Effective from: 07/09/2024
Accompanying Documents:
- Comments, Compliments and Complaints
PDF 69 KB - Appendix A - Annual Complaints Performance and Service Improvement Report 202324
PDF 162 KB
- Appendix A1 - Self Assessment Form 2024
PDF 266 KB
- Appendix A2 - Development Areas
PDF 120 KB
- Appendix B - Comments, Compliments and Complaints Policy
PDF 337 KB
- Appendix B1 - Community Impact Assessment
PDF 159 KB
