Decision details

RESOLVED:

Cabinet

1.

Agreed to reopen the reception area at Marmion House to provide face-to-face customer services which meet the needs of the whole community as follows: Monday, Wednesday, Friday between 10.00am and 2.00pm & Tuesday and Thursday 2.00pm - 6.00pm

2.

approved the addition to the establishment for up to two years 0.92 (Full Time Equivalent) Customer Experience Assistant, 0.6 FTE Customer Service Officer funded from reserves.

3.

Approved the redesign of the reception area to support the customer service offer which will open within four months of Cabinet approval (subject to contractors). 

4.

Agreed to review opening hours, usage, and customer feedback on a weekly basis with a full review at six months. 

5.

Agreed to continue to develop the service to explore and incorporate co-location working with statutory partners, the voluntary sector and community groups. 

6.

Agreed to continue to deliver the full customer service offer from the Tamworth Information Centre at the Assembly Rooms during their opening hours.

7.

Agreed to relocate all council meetings to Marmion House upon completion of audio-visual technology installation and minor refurbishment of the council chamber, except for the civic ceremonies; and

8.

approved the repurposing of capital funds identified for Recovery and Reset and Town Hall improvement projects to fund refurbishments to the chamber and Marmion House reception.

9.

A further recommendation was added that Cabinet

Agreed to consider the option in conjunction with the Portfolio Holder of the sustainability of the re-opening of the front door with the aim to negate the environmental impact.

(Moved by Councillor B Clarke and seconded by Councillor L Smith)