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Decision details

Comments, Compliments Complaints and Managing Unreasonable Customer Behaviour Policies

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

Comments, Compliments Complaints and Managing Unreasonable Customer Behaviour Policies

Decisions:

Report of the Portfolio Holder for Finance, Risk and Customer Services to seek Cabinet approval for the Compliments, Comments and Complaints and Managing Unreasonable Customer Behaviour Policies.

 

RESOLVED:

that Cabinet

 

1.

approved the Comments, Compliments and Complaints Policy for implementation on 1 April 2023;

 

2.

approved the Managing Unreasonable Customer Behaviour Policy for implementation on 1 April 2023.

 

 

(Moved by Councillor S Doyle and seconded by Councillor T Clements)

 

 

Report author: Zoe Wolicki

Publication date: 11/08/2023

Date of decision: 23/02/2023

Decided at meeting: 23/02/2023 - Cabinet

Accompanying Documents: